Harbor & Finch account plan draft. Built from the discovery fields on the won deal and the call notes of Oct 3.
- Background (from Situation): 40 person logistics planner, dispatch runs in spreadsheets across three depots.
- Goals (from Pain): stop double booking trucks; give depot leads one shared view.
- Success metrics (from Impact): cut weekly planning from 12 hours to 4. Source: call notes, Oct 3.
- Key dates (from Critical event): go live before peak season on Nov 15.
- Stakeholders and decision process (from Decision): Sam, operations lead, champion; Lena, finance, signs off. Confirmed by the rep.
- Not captured: who owns the budget in year two. Was it mentioned on the pricing call?