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Turn errors into tickets

Your team gets a weekly error report, a ticket proposed for every new error, and the usage numbers where they will see them.

Mondays at 9:00
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Error report, Oct 12 to 18. 8 error groups, 1 of them new.

  • New: "Export times out on large accounts", 11 occurrences since Wednesday, 4 customers affected. Proposed ticket below.
  • Growing: "Calendar sync fails after token refresh", 6 to 9 occurrences. Already in ticket PLAT-212.
  • Steady: "Webhook retries fail on 502 responses", 5 occurrences, same as last week. Already in ticket PLAT-198.
  • Steady: "Login link shows as expired too early", 4 occurrences, same as last week. Already in ticket PLAT-187.
  • Quiet: "Image upload rejected", no occurrences since Oct 9.
  • Other: 3 smaller groups, 5 occurrences in total.

Usage: 182 weekly active users (+6%), 1,240 reports created.

Proposed ticket: Export times out above 5,000 rows. 11 occurrences, first seen Oct 14, 4 customers affected.

Sources: error log, task board, usage metrics. Nothing is created yet; 1 ticket waits for your approval.