Privacy Policy

Introduction

Welcome to Klime (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy, our Security Policy, and our Terms of Service.

Our Goals

We built Klime with privacy as a core principle. We believe in collecting only what's necessary and being transparent about how data flows through our system:

• Data Minimization: We collect and retain only the data necessary to provide our service. You control what events and user information you send to Klime through our SDKs.
• Tenant Isolation: Each customer's data is strictly isolated. Your analytics data cannot be accessed by other customers, and all queries are scoped to your organization.
• No Cross-Customer Data Sharing: We never combine or share data between customers. Your customer insights remain exclusively yours.
• Account Deletion: You can request deletion of your account and associated data at any time by contacting us. We will process deletion requests in accordance with applicable data protection laws.

Contact Information

Klime is operated by and a registered trade name of Vesper Interactive B.V., a company registered in the Netherlands. We encourage our customers to visit and meet us in person. Warning: You may get a hug.

Information We Collect

We only collect and store the minimum information necessary to provide our service:

• Email address (for account creation and notifications)
• Name (if provided)
• Organization name (for multi-tenant isolation)
• Profile image (if provided)
• Payment information (processed by Stripe, not stored by us)

Analytics Data (Your Customer Data)

When you integrate our SDKs into your product, we collect the event data you choose to send:

• Events: User actions and product interactions (e.g., “Button Clicked”, “Feature Used”)
• User identifiers: The user IDs you assign to identify your customers
• Group identifiers: Account, team, or organization IDs to identify your customer's company
• User traits: Profile information you send via identify calls (e.g., email, name, plan)
• Group traits: Organization-level attributes you send via group calls (e.g., company name, plan, employee count)

Important: You control what data is sent to Klime. Our SDKs only transmit the events and properties you explicitly track. We recommend not sending sensitive personal information (such as passwords, payment details, or health data) through our analytics SDKs.

AI Conversations

When you use our AI chat features (web or Slack), we store:

• Your questions and prompts
• AI-generated responses
• Tool calls and results (searches, data lookups)

This conversation history enables continuity across sessions and helps us improve our service.

Email Engagements

When you CC or forward emails to your organization's Klime email address:

• Email content (subject, body, attachments metadata)
• Sender and recipient information
• Email headers for threading and deduplication

We use AI to parse forwarded emails and extract relevant metadata. Email content may contain personal information about your customers.

Slack Integration

When you connect Klime to your Slack workspace:

• Slack team ID and name
• Bot access tokens (encrypted at rest)
• Messages that mention @klime (for AI responses)
• Channel information where the bot is invited

Technical Information

We collect minimal technical information for service functionality:

• IP address (for security and rate limiting)
• Browser type and version (for compatibility)
• SDK version and platform (for debugging and compatibility)
• Session information (for authentication)

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To identify customer intelligence signals
• To generate insights about your customers
• To send notifications
• To enable engagement tracking for customer communication
• To notify you about changes to our Service
• To provide customer support
• To detect, prevent, and address technical issues and abuse
• To comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:

AI Service Providers

To provide AI-powered insights, we share relevant context with Anthropic (Claude):

• Your questions and the context needed to answer them
• Aggregated analytics data (e.g., “this group has 15 active users”)
• Conversation history for continuity

We do not share raw customer PII or bulk data exports with AI providers. All AI processing is scoped to answering your specific queries. Anthropic does not train models on your data.

Essential Service Providers

We work with trusted partners who assist us in operating our service:

• Analytics infrastructure: Tinybird for event storage and aggregation
• Communication tools: Slack for bot integration and notifications
• Database services: Neon for PostgreSQL database hosting, where account and engagement data is stored
• Email services: Resend for transactional emails and inbound email processing
• Error monitoring: Sentry for application error tracking and debugging
• Infrastructure providers: Amazon Web Services and Vercel for hosting
• Payment processors: Stripe for billing and subscription management

These partners have access only to specific information needed to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. We will notify you of such requests unless prohibited by law.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, tenant isolation, and restricted access controls. See our Security Policy for details on our security practices.

Data Retention

We retain your information as follows:

• Account information (email, name) — retained until account deletion
• Organization settings and preferences — retained until account deletion
• Event data — retained for the duration of your subscription
• User and group traits — retained for the duration of your subscription
• Conversation history — retained until account deletion or manual clearing
• Email engagements — you can hide individual engagements from your timeline at any time
• Email content and metadata — retained until account deletion

To request deletion of your account and data, contact us at hello@klime.com.

Your Rights

We believe you should have complete control over your data. Under applicable data protection laws (including GDPR and CCPA), you have the following rights:

• Access & Portability: Request copies of your account data and analytics
• Correction: Update or correct your account information at any time
• Deletion: Request deletion of your account and all associated data
• Restriction: Limit how we process your data while maintaining your account
• Objection: Object to specific processing activities

For any data requests or questions, contact us at hello@klime.com.

Cookies and Tracking Policy

We use only essential cookies that are necessary for the basic functionality of our Service:

• Authentication cookies to maintain your logged-in session
• Session cookies for security and CSRF protection

We do not use:

• Third-party analytics or tracking cookies
• Advertising pixels or retargeting
• Cross-site tracking
• Behavioral profiling cookies

Your Customer Data and Privacy

As a customer intelligence platform, we process data about your customers on your behalf. You are the data controller for your customer data, and we act as a data processor.

You are responsible for:

• Ensuring you have appropriate consent or legal basis to collect and share data with us
• Providing privacy notices to your users about your use of analytics tools
• Complying with applicable privacy laws in your jurisdiction

To help you maintain privacy compliance, we can delete specific user or group data upon request. Contact us at hello@klime.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and European Union. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards, including Standard Contractual Clauses where required.

Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. For significant changes, we may also notify you via email.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions About Your Privacy?

We're committed to transparency about our privacy practices. If you have any questions about this policy, how we handle your data, or want to exercise your rights, we're here to help.