Slack Connect Conversations

You can now track conversations in Slack Connect channels. Just add the Klime bot to a shared channel with a customer by typing /invite @klime in the channel.

Messages are stored in real time and saved once a day as a transcript you can view on a customer's details page. Klime can reference these conversations in insights and chat, so you have the full story when you need it.

Channels are automatically matched to customers based on email domains, or you can connect them manually from the sidebar on a customer's details page.