Chat

The Chat tab helps you understand your customers by answering questions in natural language. Open the Chat tab in the right sidebar to get started.

Example prompts

Search & lookup

Find customers by name, email, or domain:

• "Find Acme Inc"
• "Search for bob@acme.com"
• "Who are the users at acme.com?"

Get details about a specific customer:

• "Tell me about Acme Inc"
• "Show me Acme's team members"
• "What has Acme been doing recently?"

Look up email conversations:

• "Show me recent emails with Acme"
• "What have we discussed with Acme?"

Customer health & risk

Find customers at risk of churning:

• "Which customers are at risk of churning?"
• "Who should I be worried about?"
• "Show me customers with declining engagement"

See who has already churned:

• "Which customers have churned?"
• "Who stopped using the product this month?"

Growth & engagement

Find growing customers:

• "Which customers are growing fastest?"
• "Show me customers that are expanding"
• "Who has increased their usage?"

See new customers:

• "What new customers signed up recently?"
• "Show me new customers this week"

Track engagement trends:

• "How is daily engagement trending?"
• "Show me activity over the last month"

Follow-up questions

The AI remembers context within a conversation, so you can ask follow-up questions:

• "Tell me more about the first one"
• "What's their email?"
• "Show me their recent activity"

Chat from Slack

Click Connect Slack below the chat input to link your Slack workspace. Once connected, mention @klime in any channel to ask questions about your customers. Messages sent via Slack appear in the chat history with a Slack icon, so you can see the full conversation across both platforms. See Slack Integration for more details.

AI Context

Help the AI give better answers by describing your business in Settings under AI Context. Include what your company does, your main features, and any industry-specific terminology. This context is used when answering questions and generating outreach emails.