Chat

Chat is a full page in the Klime dashboard. Open it from the sidebar to start a new conversation, or pick up where you left off from your Recents list.

What you can ask

Klime can look up and analyze your customer data in real time:

Search and look up customers — Find any customer by name, email, or domain. Get their details, team members, recent activity, feature usage, and email conversations.

Spot churn risk — Ask which customers have declining activity or have stopped using your product entirely. Klime compares current and previous periods to flag who needs attention.

Track growth — See which customers are expanding their usage, who's new, and who recently came back after a period of inactivity.

Understand feature adoption — See which features are most and least adopted across your customer base, or drill into a specific customer's feature usage.

Get a summary — Ask for an overview of any time period. Klime pulls together active, new, and returning customer counts with period-over-period comparisons.

Answer questions about Klime — Not sure how something works? Ask the chat, and it can search the documentation for you.

Conversations

Every conversation is saved and accessible from the Recents section in the sidebar. Klime auto-generates a title after your first exchange, so you can easily find past conversations.

You can ask follow-up questions within a conversation and Klime will remember the context:

• "Tell me more about the first one"
• "What's their email?"
• "Draft an outreach email for them"

Chat from Slack

Connect your Slack workspace via Slack integration to mention @Klime in any channel or thread. Ask questions the same way you would in the dashboard.

Slack conversations appear in your Recents list too, so you can continue them in the web UI or go back to the Slack thread. The full history is shared across both.