Slack Integration

Connect Slack to get daily digests, chat with @klime, and receive alerts — all without leaving your workspace.

Connecting Slack

1. Click Connect Slack in either the Chat or Alerts tab in the sidebar
2. Authorize Klime in your Slack workspace
3. You're all set!
   • In your Slack workspace, type /invite @klime to invite the bot to the channel
   • In the Alerts tab in the dashboard, select which channel should receive alerts

Daily Digest

Every weekday at 9 AM UTC, Klime posts a digest to your selected channel with:

• An insight about your customer base
• Activity chart showing daily active customers
• Top growing and at-risk customers

Click any customer name to open the customer detail page in the Klime dashboard.

Real-time Alerts

Get instant notifications when specific events happen:

1. Go to Alerts in the sidebar
2. Toggle Real-time on
3. Select a channel and add the events you want to track
4. When those events fire, Klime posts a message like:

⚡ Acme Corp triggered feature_activated
plan: enterprise, seats: 50

Click the customer name to open their page in the dashboard.

Chat

Mention @klime in any channel to ask questions about your customers:

@klime which customers are at risk?
@klime tell me about Acme Inc
@klime who signed up this week?

Klime responds with insights based on your actual customer data. Ask follow-up questions in the same thread — Klime remembers the conversation context. You'll need to @mention Klime in each message, even within a thread.

See Chat for more example prompts.

Troubleshooting

Bot not responding? Make sure the Klime bot is added to the channel, or try reconnecting in Settings.

Missing digests? Check that alerts are enabled and the selected channel still exists.

Still having trouble? Reauthorize the Slack app: Reauthorize Slack. (Admin required.)

Switching to a Different Workspace

Signed up with the wrong Slack workspace? Here's how to switch:

1. Log out of Klime — Go to Settings → Log out
2. Log out of Slack — Go to slack.com, click your workspace name → Log out
3. Log into the correct workspace — At slack.com, sign in and select the workspace you want
4. Sign back into Klime — Return to klime.com/login and click Log in with Slack

Why is this necessary? When you click "Log in with Slack", Slack automatically uses your most recent browser session. Logging out of Klime alone doesn't change which workspace Slack picks — you need to log out of Slack too.

Quick alternative: Use an incognito/private browser window to sign into Slack with the correct workspace, then sign into Klime from there.

Using Multiple Workspaces

Want to use Klime with more than one workspace? Each Slack workspace becomes a separate organization in Klime.

1. Log in with your first workspace
2. Log out of Klime (and Slack, per the steps above)
3. Log in again with your second workspace
4. You're now a member of both — switch between them by changing the dashboard URL

Privacy

Klime can only read messages where @klime is mentioned. It cannot access private channels unless invited, and cannot modify your workspace settings.