Hand a task you're tired of to AI, with the Klime team in Amsterdam on Friday 30 October. Request a spot

Turn errors into tickets

Your team gets a weekly error report, a ticket proposed for every new error, and the usage numbers where they will see them.

When: Mondays at 9:00
Needs: Tasks Metrics
Better with: Team chat Code
Used by: Product Operations

Example output

Message

Error report, Oct 12 to 18. 8 error groups, 1 of them new.

New: "Export times out on large accounts", 11 occurrences since Wednesday, 4 customers affected. Proposed ticket below.
Growing: "Calendar sync fails after token refresh", 6 to 9 occurrences. Already in ticket PLAT-212.
Steady: "Webhook retries fail on 502 responses", 5 occurrences, same as last week. Already in ticket PLAT-198.
Steady: "Login link shows as expired too early", 4 occurrences, same as last week. Already in ticket PLAT-187.
Quiet: "Image upload rejected", no occurrences since Oct 9.
Other: 3 smaller groups, 5 occurrences in total.

Usage: 182 weekly active users (+6%), 1,240 reports created.

Proposed ticket: Export times out above 5,000 rows. 11 occurrences, first seen Oct 14, 4 customers affected.

Sources: error log, task board, usage metrics. Nothing is created yet; 1 ticket waits for your approval.

Customize

What it needs to know about you

Which errors deserve a ticket?
Which numbers go in the report next to the errors?
How should proposed tickets be assigned?
Where should the report go?

Guardrails

What it won't do

Never creates, edits or closes a ticket without approval.
Doesn't invent an error, a count or a customer impact. A number without a source is left out.
Doesn't name a customer in a channel the customer's account owner is not in.
Shows both when the error log and the task board disagree on whether an error already has a ticket.

Related routines

Prepare a morning brief

The one thing that matters today, your meetings, and what's waiting on you.

Weekdays at 8:00

Your top priority today is the Brightfold renewal call at 14:00. They asked about seat pricing twice last week and the agenda is still empty.

Your meetings:

10:00 Team standup
11:30 Onboarding with Kettle & Co, first call since they signed
14:00 Brightfold renewal

Waiting on you:

Maya at Brightfold: "Can you send the updated quote before our call?"
Legal is waiting on your comments on the Orbit DPA (since Thursday)

Want me to draft the Brightfold quote email, put an agenda in the 14:00 invite, or summarize last month's Kettle & Co emails before 11:30?

Capture explicit meeting tasks

Tasks only from what people actually asked for, each with the quote.

After each meeting

Check why exports time out for large teams

Ana, Product Sync meeting yesterday:

Can someone check why exports time out for large teams? Kettle & Co hit it every Monday.

Review CRM follow-ups

Deal updates and CRM tasks from your emails, ready to approve.

When an email arrives

Move Brightfold to Negotiation

Maya de Vries, in an email this morning:

Could you send the final quote before Thursday? We'd like to sign this month.

Compile a worklog

Your week's decisions, progress, and open actions, each with a source.

Fridays at 16:00

Worklog, week 41

Decided:

Ship SSO in Q4 (Product sync, Tue)
Pause the Benelux ads test (Marketing, Wed)

One contradiction:

Pricing page copy: Ravi owns it in Tuesday's notes, Ana in Thursday's

Carried over:

Import checklist for Kettle & Co